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UCaaS for automotive dealerships
From the first enquiry to the next service visit.
Bring showroom enquiries, test drives, vehicle handovers and after-sales conversations together. Help sales advisors, service advisors and parts teams keep the buyer’s details in view—and give every vehicle owner a clear next step.
Dealerships · Showrooms · Service centres · Parts · Fleets
One relationship, across departments
The conversation continues after the keys change hands.
Configure UCaaS around your dealership’s branches, roles and contact journeys. Connect sales and after-sales communication while keeping each team’s responsibilities and permissions clear.
BEFORE HANDOVER
A buyer making a decision.
New and used vehicles, showroom visits, model comparisons, test-drive requests and agreed callbacks.
AFTER HANDOVER
An owner who stays connected.
Service appointments, repair enquiries, warranty questions, parts requests and business fleet coordination.
A useful first conversation
Know which car caught the buyer’s attention.
A question about a trim, a trade-in or a showroom visit should reach an advisor with enough context to continue. UCaaS keeps the enquiry and its follow-up together.
BUYER ENQUIRY
Family SUV · 2026
Buyer
Fahad Al-Qahtani
Model & trim
SUV · Mid trim
Preferred branch
Riyadh · Al-Yasmin
Next conversation
Sales advisor callback
The advisor starts with the actual enquiry.
Capture the model, trim, buying timeframe and preferred branch in custom fields. Label the enquiry, assign it to the sales team and keep quotations and confirmed details with the conversation.
Vehicle availability and finance terms are confirmed by the responsible dealership team.
Make the visit worth the drive
A test drive begins before the engine starts.
Coordinate the buyer, the showroom and the available advisor. Keep the agreed appointment visible so a change of time does not become a missed visit.
TEST DRIVE
5:30 pm
Wednesday · Al-Yasmin showroom
SUV · Mid trim
Sales advisor: Saud
An agreed visit, with the details attached.
Record the requested time and model, then confirm arrangements with the branch. Use the calendar for the agreed appointment and the conversation for changes, directions and follow-up.
Configured reminders can use approved WhatsApp templates or outbound SMS, subject to contact permissions.
The right vehicle, the right context
The owner should not have to tell the story twice.
Bring contact details, interaction history and relevant vehicle references together in Customer 360. Custom fields can hold a vehicle identification reference, model, year and service-request reference; internal notes help the next advisor continue from the confirmed details.
OWNER & VEHICLE CONTEXT
Abdullah Al-Dosari
Vehicle reference
VIN … 4827
Vehicle
2025 SUV · White
Last conversation
Service appointment enquiry
Assigned advisor
Service team · Riyadh
A conversation record your team can use.
The owner’s contact history stays in UCaaS. Workshop jobs, warranty decisions and stock records remain in the dealership’s operational systems unless a defined integration connects the relevant data.
After-sales care that follows through
While the car is in the workshop, the owner knows who to ask.
Give service centres a clear way to receive questions, manage exceptions and keep owners informed, without losing the conversation between reception and the service advisor.
SERVICE FOLLOW-UP
Service request · SV-208
OWNER’S QUESTION
“When can I collect my car?”
Next step: confirm with the service advisor
A verified update, from the responsible advisor.
Turn a repair enquiry, delayed collection or repeat concern into a service ticket. Set ownership, record the last confirmed update and use response targets to follow up on requests that need attention.
Share the workshop’s confirmed update with the owner. Keep the reply, internal discussion and outcome in the same record.
Details that make a parts enquiry useful
The right part starts with the right question.
Capture the model, year, vehicle reference and requested part. Route the conversation to parts specialists, who check compatibility, price and availability in the dealership’s parts system before replying.
PARTS ENQUIRY
Front brake pads
Vehicle identification
2025 SUV · VIN …4827
Requested branch
Riyadh parts counter
Confirm fitment · availability · collection
One reference for the request and the reply.
Use saved replies for the details needed from the vehicle owner. Keep the specialist’s confirmed answer and any collection follow-up with the same conversation.
A handover the buyer can prepare for
The keys arrive with a clear next step.
Coordinate the agreed handover time, location and approved preparation instructions. Use the conversation, calendar and internal notes to keep sales and the handover team aligned, then continue with after-sales follow-up.
HANDOVER
The agreed handover details
Appointment
Thursday · 4:00 pm
Location
Al-Yasmin showroom
Responsible team
Vehicle handover team
Confirmed collection instructions and a follow-up contact
Every enquiry has a starting point
From a model post to a service call.
Connect supported channels to UCaaS and keep the dealership’s replies with the relevant conversation. Choose each channel below to explore its capabilities.
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WhatsApp Business
Model enquiries and approved appointment messages.
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Calls & voice
Speak with sales, service or parts.
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SMS
Outbound reminders and agreed updates.
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Written proposals and fleet correspondence.
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Live chat
Answer while the buyer explores the website.
Bring Instagram direct messages about vehicles to the right team for follow-up.
Messenger
Keep Facebook Page enquiries about vehicles with the assigned team and their next reply.
A call that reaches its destination
The caller knows where to go. Your team knows why they called.
Use IVR, queues, working hours and routing to direct dealership calls. Give sales and service advisors access to the relevant interaction history; activated call recording supports reviewing the conversation and coaching the team.
DEALERSHIP CALL ROUTING
Which team can help you?
1
Vehicle sales
2
Service appointments
3
Parts enquiries
Working hours · Queue · Available advisor
Configured for your Saudi voice service.
Set the branch destination and after-hours handling around your operation. Available numbers, call capacity and telephony options are confirmed when your voice service is configured.
Clear ownership across branches
Many branches. One accountable next step.
Route by enquiry type, branch and team availability. Teams and permissions define who can view and act; assignment, internal notes and internal calls help colleagues coordinate without sending the buyer from one number to another. The mobile app keeps authorised advisors connected away from their desks.
THE ENQUIRY HAS AN OWNER
Showroom · Sales advisor
Model, trim and visit context
Service centre · Service advisor
Owner, vehicle and request context
Parts counter · Parts specialist
Part and vehicle references
AI that works from your approved knowledge
Useful answers for the questions that keep coming back.
Prepare AI agents on supported messaging channels with approved branch and vehicle information. They can answer routine questions and hand the conversation to a person when the request needs a specialist or a confirmed operational answer.
APPROVED DEALERSHIP KNOWLEDGE
A useful answer before the advisor joins.
Branch hours Published model information Appointment requirements
WHEN THE ANSWER NEEDS CONFIRMATION
Bring in the responsible specialist.
Specific stock, negotiated offers, finance eligibility, warranty decisions and technical diagnosis go to the qualified dealership team.
Stay in touch with a reason
A service reminder. A launch invitation. A thoughtful follow-up.
Build audiences from contact labels and relevant fields. Run approved WhatsApp, outbound SMS or call campaigns for service follow-up, model launches and agreed callbacks, with contact permissions and channel requirements built into the journey.
YOUR NEXT SERVICE VISIT
A reminder worth receiving.
An approved message, to an opted-in owner.
The message matches the relationship.
A vehicle owner receives a relevant service invitation. An interested buyer receives the model information they requested. Keep the response with the assigned team so the campaign can lead to a useful conversation.
Corporate relationships need their own context
Coordinate the fleet conversation across sales and service.
Keep business contact details, vehicle requirements and service references together. Custom fields, teams, appointments and tickets help corporate-sales and service teams coordinate requests for several vehicles without treating every message as an isolated enquiry.
BUSINESS FLEET ENQUIRY
A company contact. Several vehicles.
Company contact
Fleet coordinator
Request scope
Vehicle requirement & service visits
Responsible team
Corporate sales & service
Keep the agreed references and appointments with the account conversation.
Connect the information your advisors need
Your systems hold the operation. UCaaS holds the conversation.
Connect vehicle and appointment references through your dealership’s business integrations, APIs and webhooks.
OPERATIONAL SOURCE
Your dealership systems
DMS / ERP Vehicle, parts and workshop records
Connected vehicle references
Agreed fields Agreed events Agreed access
COMMUNICATION CONTEXT
UCaaS
Conversation Responsible team Follow-up
Measure the communication you can improve
See the follow-up behind the showroom and service centre.
Use UCaaS reports, service tickets, response targets and satisfaction feedback to review communication quality. Help team leaders identify missed follow-up and coaching needs across sales, service and parts.
DEALERSHIP COMMUNICATION REVIEW
Questions your reports can answer
01
Are sales enquiries being answered?
Review conversation and call activity by the available team and channel reports.
02
Which service requests need attention?
Use ticket status and response targets to review outstanding follow-up.
03
How did the owner rate the conversation?
Review CSAT responses and recorded calls where these features are activated.
Questions from dealership teams
A clearer picture before you get started.
Practical answers for sales, service, parts and dealership operations.
Can sales and after-sales share UCaaS?
Yes. Connect their communication on one platform while configuring separate teams, permissions, routing, fields and follow-up responsibilities.
Does UCaaS replace the dealership’s DMS or workshop system?
UCaaS manages communication and service follow-up. Vehicle stock, workshop jobs, parts compatibility, finance approval and warranty decisions remain with your specialist teams and operational systems. Defined integrations can bring agreed data into the communication journey.
Can we coordinate test drives and service appointments?
Record appointment details in the calendar, assign the conversation and configure reminders. The dealership confirms vehicle or workshop availability in its booking or operational system.
Can several showrooms and service centres use the same platform?
Configure branch fields, teams, permissions, working hours and routing rules so each enquiry reaches the responsible team with its context.
Can owners receive proactive WhatsApp and SMS messages?
Yes, through configured campaigns or reminder journeys. WhatsApp follows approved templates and channel requirements; outbound SMS and call campaigns use their activated services. Contact permissions remain part of the setup.
What can the AI agent answer for a dealership?
Routine questions drawn from approved knowledge, such as opening hours and published vehicle information. Requests needing confirmed stock, negotiated pricing, technical diagnosis or finance and warranty decisions are handed to the responsible specialist.
How do we start with the right setup?
Connect branch enquiries, team responsibilities and customer follow-up across your automotive business.
Give every enquiry a route. Every owner a next step.
Tell us how enquiries move between your showrooms, service centres and parts teams. We’ll shape your UCaaS communication setup around the dealership journey.