Make the purpose of every conversation clear.

Add meaningful labels so your team can recognize the topic and find the right conversations.

Explore conversation labels

Lama Hassan

Delivery

Can I change the delivery time?

Atlas Workshop

Quotation

Please send the updated quote.

Visitor Services

Documents

We need the supporting documents.

One conversation can carry more than one meaning.

Use labels to describe the topic and the follow-up context, without losing the conversation itself.

Hana · Operations

Can you send the quote for the new branch?

Labels on this conversation

Quotation

New branch

Follow-up

No labels selected in this example.

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Quotation

New branch

Follow-up

This example changes only the labels shown here.

Describe the topic

Delivery, quotation or documents: choose a name the team recognizes.

Keep the follow-up context

A useful label gives the next colleague a quick point of reference.

Bring the relevant conversations into focus.

Choose a label to see the conversations associated with it.

All conversations Delivery Quotation Documents

Rana Abdullah

Confirming a delivery slot

Delivery

Waraq Design

Reviewing the service quotation

Quotation

Public Programs Team

Completing supporting documents

Documents

Yazan Ali

Updating the pickup location

Delivery

4 conversations

Label

Color

Status

Delivery

Active

Quotation

Active

Previous campaign

Inactive

A shared set of labels for your team.

Name it for the task

Choose clear names that distinguish the conversations you want to group.

Choose a recognizable color

Pair the name with a color that makes it easier to recognize.

Keep the list useful

Review names and active status so the available labels stay relevant.

Manage custom label names, colors and status in settings.

Start with the labels your team needs.

Let us show you how labels fit your daily conversations.

See labels in action

Do labels change who handles the conversation?

Labels describe the conversation. Assigning a colleague is a separate action.

Can we choose our own names and colors?

Yes. Custom labels have editable names, colors and active status in settings.

How do labels help during follow-up?

Filter conversations by label to return to those with a shared topic.