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SMS · UCaaS
A short message. A meaningful next step.
Bring SMS into your customer communication plan. Prepare personalised campaigns, choose your recipients, schedule delivery and follow the message status from UCaaS.
UCaaS
Message preview
✓
Delivery update
Delivered to the recipient
16:30
SMALL MESSAGES, CLEAR PURPOSES
Keep customers informed at the moments that matter.
Choose a specific reason to send, with a clear next step for the customer. SMS works best when every word earns its place.
01
Appointments
A timely reminder
02
Orders & service
An update worth knowing
03
Announcements
An invitation with a purpose
Message types and sending setup are agreed before activation.
SENDER & RECIPIENTS
Recognisable to them. Relevant to the people you choose.
Use the approved sender identity for your business and select recipients from your contact records. Give each campaign a defined audience before preparing the message.
One clear business identity
Review sender registration and the sending connection during setup.
Contacts you can review
Check names and mobile numbers, and choose the intended recipients before launch.
Campaign recipients
3 selected
Sender ID
RIWAQ
Approved identity
Sara Saleh
+966 5X XXX XX11
Contact
Omar Nasser
+966 5X XXX XX12
Contact
Reem Fahad
+966 5X XXX XX13
Contact
Noura Ali
+966 5X XXX XX14
Contact
Review recipients before sending
TEMPLATES & VARIABLES
Write it once. Let the details change.
Create reusable SMS text and add supported contact variables, such as the name. Preview the result so the message feels appropriate to its recipient.
SAVED TEMPLATE
Workshop invitation
Hi {name}, registration is open for our next workshop. We would love to see you there.
{name}
Uses the contact name
RECIPIENT PREVIEW
Sara Saleh
Hi Sara, registration is open for our next workshop. We would love to see you there.
Ready for a final review
Supported personalisation variables and message encoding are agreed during setup.
CAMPAIGNS & SCHEDULING
Prepare the campaign. Give it the right time.
Name the campaign, select the sender, recipients and message, then set the date and time. Scheduled bulk sending keeps preparation separate from the moment of dispatch.
01 Prepare the content and audience
02 Review the recipient preview
03 Confirm the scheduled date and time
Workshop invitation
Scheduled
Sun
11
Mon
12
Tue
13
Wed
14
Thu
15
Tuesday · 16:30
Your campaign has a time.
Selected contacts · Saved template
Prepare now
Send at the scheduled time
DELIVERY VISIBILITY
Know what arrived. See what needs a closer look.
Follow the latest delivery status reported by the sending provider. Review sent, delivered and failed messages alongside the campaign summary.
CAMPAIGN SNAPSHOT
Latest status of 100 messages
94
Delivered
4
Sent · awaiting update
2
Failed
Recipient
Latest status
Time
Sara Saleh
Delivered
16:30
Omar Nasser
Sent
16:30
Reem Fahad
Failed
16:31
Delivery is different from reading.
A delivery confirmation does not show whether someone opened or read the SMS. Available statuses depend on the sending connection.
ROOM TO GROW
Make SMS part of the work that triggers it.
Organise campaign audiences, connect follow-up steps and review sending performance.
01
Audience criteria
Build targeted recipient groups from agreed contact criteria.
The right group
02
Workflow-triggered sending
Connect an SMS action to supported events and conditions in your workflow.
The right event
03
Campaign comparison
Bring campaign indicators into a broader view across multiple sends.
A broader view
Bring recipient selection, message preparation and campaign review into one connected process.
BEFORE THE FIRST SEND
Set up the service around your real requirements.
Start with the sender identity, the people you need to reach and the expected sending volume. We review the service requirements with your team.
01
Sender & connection
Sender approval, supported destinations and the sending service.
02
Content & language
Supported message types, language encoding, length and personalisation.
03
Audience & permissions
Recipient data, appropriate communication permission and who manages campaigns.
04
Usage & cost
Expected volume, service availability, message units and separate usage charges.
Prepare your sender identity, audience, message and sending schedule for each campaign.
Discuss activationONE COMMUNICATION PLATFORM
The message delivers the news. Your channels continue the conversation.
Keep SMS alongside your other business channels in UCaaS. When a customer needs a conversation, your team can continue through the channel that suits the next step.
THE QUESTION
“Can I collect it tomorrow?”
A call or a supported messaging channel
THE CONTEXT
One customer. A clear next step.
Customer information within reach
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Explore each channel through its logo. Channel availability follows your activated services.
YOUR QUESTIONS
Answers before your first campaign.
Can SMS show our business name?
The sender identity is configured through the sending service after the required approval. We review the name, destinations and activation requirements with you.
Can we personalise and schedule a campaign?
Save reusable templates, add contact details, choose recipients and schedule campaign sending.
How can customers reply after receiving an SMS?
Include a business number or contact link so customers can respond through the channel that suits them.
Do reports show whether the message was read?
SMS delivery statuses describe sending and delivery, not opening or reading. Review the statuses provided by the sending service without treating delivery as a read confirmation.
How do we prepare SMS content?
Prepare clear message content, review its length and personalise the customer details before sending.
Is SMS usage included in the user subscription?
Message activation and usage can carry separate charges. Review available message units, bundles, destinations and any applicable charges with UCaaS before activating or purchasing the service.
YOUR NEXT STEP
What does your next message need to achieve?
Tell us who you want to reach and what comes next. We will review the SMS setup that fits your business.