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Your work moves with you.
Business calls, customer conversations and the details behind each request. Keep them within reach with UCaaS for Android and iPhone.
Use your active UCaaS account. Available tools depend on your services, permissions and app version.
Inbox
Search conversations
All
Mine
Unassigned
R
Rana
Can we confirm the delivery time?
N
Nawaf
The request details are attached.
M
Maha
Thank you for following up.
One inbox, your connected channels
Call log
All
Incoming
Missed
↗
Rana
Incoming · 02:18
↗
Nawaf
Outgoing · 01:42
↗
Maha
Missed · today
Return to the right conversation
Tickets
Search tickets
Confirm delivery details
In progress · Normal
Update contact information
Open · Normal
Review service request
Completed
Between meetings. After a visit. Before the next step.
01
Read the request
Find the customer conversation.
02
Talk it through
Call when a voice helps.
03
Keep it moving
Update the record or ticket.
BUSINESS CALLING
Your business conversation, beyond the desk.
Make and receive calls through your enabled UCaaS voice service. Dial a number or start from a contact, then use the available hold, mute, speaker and transfer controls while the conversation continues.
Keypad
F
Fahad
On call · 00:42
Hold
Mute
Speaker
Transfer
End call
CALL HISTORY & RECORDINGS
A missed call has a next step. A past call has a reference.
Search call history and filter incoming, outgoing or missed calls. Open the interaction details to review timing and outcome, and play or download an available recording when you need the original conversation.
Call details
Answered
Customer
Fahad
Type
Incoming call
Duration
02:18
Talk time
02:04
Call recording
Listen · seek · download
Recordings appear when available for the call and your access.
CONNECTED CONVERSATIONS
Keep the reply close to the customer’s question.
Find conversations in the mobile inbox, use the available ownership and channel filters, and follow text and attachments in the conversation. The reply composer also provides access to supported snippets for recurring answers.
R
Rana
Open conversation
Can you confirm the delivery time?
Absolutely. I’ll check the details and get back to you here.
Write your reply…
A connected conversation, with a clear next step.
CONTACTS & ACCOUNTS
Take the customer context with you.
Look up contacts and accounts, review the available fields and update details within your permissions. Contact views bring related tickets, conversations and merge history into reach, so a name is more than a number in the call log.
N
Nawaf
Customer contact
Company
Business account
City
Riyadh
Owner
Customer service
Tickets
Conversations
Merge history
Review delivery requirements
Open request linked to the contact
CUSTOMER SERVICE
Move the request forward while the details are fresh.
Create, view and update service tickets from the app. Review status, priority, assignees and the linked customer, then add a description or comment to keep the next colleague informed.
Request #2047
In progress
Arrange the service visit
Priority
Normal
Assignee
Service team
Contact
Nawaf
Description
Confirm the time and the site requirements.
MOBILE DASHBOARD
Know what needs attention before opening the next record.
Review call totals and duration, ticket states, conversation activity and the available channel summaries. Use the date controls to focus the mobile dashboard on the period you want to follow.
A quick operational view
Last 7 days
24
Incoming calls
18
Outgoing calls
07
Open conversations
03
Unassigned
Conversation activity
Messages and conversation totals
NOTIFICATIONS & PREFERENCES
Stay aware when the app is not in front of you.
Receive call and message notifications and manage the notification options available in your account. Allow the necessary device permissions and check background settings so the app can alert you as intended.
UCaaS
Now
A customer is calling
Answer
Decline
A new message to follow up
Open the app to continue the conversation.
ARABIC & ENGLISH
A mobile workspace that speaks your team’s language.
Use Arabic or English with the appropriate reading direction. The app is available through the official Android and iPhone stores; the exact appearance and tools can vary with the operating system and release.
العربية
Your customers, within reach.
Contacts · calls · tickets
English
Your workspace, on the move.
English and Arabic interfaces
Your UCaaS account. Ready for another screen.
01
Sign in
Use your active UCaaS user account.
02
Prepare the device
Allow microphone and notification permissions as required.
03
Check your services
Confirm voice, channels and the access assigned to you.
A working internet connection is required for live calls and messaging. An administrative role alone does not grant calling entitlement.
Room for a broader mobile experience.
Keep customer follow-up connected between the office and your phone.
Organising the work
Review customer details and service requests from your phone.
Assisting the team
Keep your conversation, customer details and next action close at hand.
Personalising the experience
Additional profile, workspace and theme preferences, plus limited caching for selected modules, depend on the released implementation.
Before your next working day on the move.
Is UCaaS available for Android and iPhone?
Yes. Use the Google Play and App Store links on this page to reach the official app. Check the store for current device requirements.
Do I need a UCaaS account?
Yes. An active user account is required. Voice service, connected channels, subscription and user permissions determine the tools you can use.
Can I manage calls and recordings from my phone?
The app provides voice calling and call history. The supplied Android screens also show call details, recording playback and downloading. Recording availability depends on the call and your access.
Can I follow up on tickets away from the office?
You can create, view and update tickets using the enabled tools, including status, priority, assignees, customer links and comments.
Does the app work completely offline?
An internet connection keeps live calls and messages connected while you work from your phone.
Are all web features and AI tools included on mobile?
The mobile app keeps conversations, customer records and service follow-up close to your team while they work away from the desk.
Why might a call notification not appear?
Check app notification and microphone permissions, internet connectivity, background restrictions and your enabled voice service. Contact UCaaS support if the issue continues.
Start with UCaaS. Stay connected wherever work takes you.
Bring your business calls and customer conversations together with UCaaS, and follow up from your phone. Explore pricing and start your subscription today.
Team comment
“The details are ready. Please confirm the visit.”