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Pick up where the conversation left off.
Return to past messages and calls with the context your team needs for the next conversation.
NT
Namaa Trading · Operations
09:10
Message received
Enquiry about adding a branch
09:24
Outbound call
Requirements discussed
09:40
Follow-up message
Next steps shared
The next conversation starts with context.
Find the conversation you need to revisit.
Start with the customer, then review the relevant conversation and its latest activity.
Search the example customers
Customer search
Find the customer or contact whose earlier communication you need to review.
Conversation context
Review the channel, the latest exchange and its activity before following up.
Details worth returning to.
What was said
Review previous messages and the files shared in the conversation.
How the call went
Return to the call record and the available recording when you need the original exchange.
Written exchange
New branch service
We would like to discuss service for the new branch.
Requirements.pdf
Call record
Recording, when available
Recordings depend on service availability and permissions.
A clearer handover starts with a shared reference.
Give the next colleague a place to review the earlier exchange before following up.
Sales team
Earlier communication
Support team
01
Before replying
Check the latest exchange.
02
When ownership changes
Review what has already been discussed.
03
When details need checking
Return to the original message or call record.
Make every follow-up better informed.
Let us show you how your team can revisit past communication in UCaaS.