%20(3).png)
Your customers’ channels. Within your team’s reach.
Bring business calls and digital conversations into a connected workspace. Choose the right channel for each interaction and help your team respond and follow up.
One workspace for communication
Respond and follow up from your workspace
.png)
Calls
When a conversation needs a voice.
Make and receive business calls from your browser. Guide callers through your IVR, then return to call logs and recordings to follow up on the details.
Business call
Customer
Customer service
Details and recording
.png)
Familiar to customers. Clearer for your team.
Handle WhatsApp Business conversations from the inbox and share images and documents with customers. Use approved templates when a template is required.
Hi, could you share the service details?
Of course. What would you like to know?
Service details.pdf
A discovery on Instagram becomes a conversation your team can follow.
Receive direct messages from your Instagram business account in UCaaS. Give product and service enquiries an owner, keep the customer’s context and organise the next reply.
Explore Instagram →Is this product available?
Your enquiry is with the sales team. We’ll follow up here.
Messenger
Facebook Page enquiries reach the team responsible for the answer.
Connect your Facebook Page’s Messenger conversations to UCaaS. Assign service enquiries, keep previous replies in view and hand the conversation to the right colleague.
Explore Messenger →Messenger
Can I follow up on my service request?
Your request has an assigned owner. Let’s check the next step.
For quick questions and fuller details.
.png)
Live chat
Add a chat widget to your website so visitors can reach your team as they browse. Receive their question in the inbox and continue the conversation from the platform.
Live chat
.png)
Connect your business email to receive messages and reply from the inbox. Keep correspondence alongside your team’s other conversations so details are easier to find.
Your service request details
Hi, we’ve sent your request details for review.
.png)
SMS
A concise message, scheduled for the right moment.
Prepare your SMS, choose the recipients and schedule the send. Review delivery statuses to see what was sent and what needs attention.
Explore SMSMessage preview
Your appointment is tomorrow at 10:00 AM. We look forward to seeing you.
Start with the channels your business needs.
Start with how your customers reach you, then choose the channels that fit your team and the service you provide.