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UCaaS for business owners
Build your business with a clearer view.
Connect business calls, customer conversations and service requests. See the workload, give each team clear responsibility and keep track of the service your business delivers.
Dashboard
My business
Last 7 days
Calls
124
Incoming + outgoing
Open conversations
18
Ready for follow-up
Unassigned
3
Waiting for an owner
Call activity
7 days
Total calls
124
Service requests
Open
12
In progress
7
On hold
3
Completed
27
Calls · conversations · tickets
Explore reports ↗Your decisions, grounded in the operation
Less chasing updates. More informed decisions.
A business owner needs a connected picture: demand, responsibility and the next action. UCaaS brings those operational signals closer together.
01
Know where to focus
Review call activity, conversations and service requests together, then open the detail behind the number.
02
Delegate with confidence
Give supervisors the access and team visibility they need, while keeping administrative responsibilities clear.
03
Grow an organised operation
Add users and enabled channels, connect your systems and keep subscription and usage details in view.
Follow the demand behind the number
The conversation stays connected to the next step.
Accounts, contacts and interaction history give your team the context to continue a request. Labels, assignment and internal notes help them hand work over without asking the customer to start again.
A branch enquiry can move from the inbox to a service ticket and a scheduled follow-up. You review the record, the responsible team and what is still pending.
Account continuity
Abdullah Mansour
Account · new branch enquiry
Request
Activate a business number for a new branch
01 · Conversation
The branch requirements are recorded.
02 · Assigned team
Branch services · Fatimah
03 · Next appointment
Tuesday · 10:30
Internal note
Confirm the activation requirements before the follow-up call.
Different entry points. One working context.
Be reachable wherever customers contact you.
Connect the channels your business uses, and organise how enquiries reach the right team. Explore each channel to see its setup and available capabilities.
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Business calls ↗
Keep your business number, IVR and call routing connected to the team that answers.
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WhatsApp Business ↗
Bring customer enquiries and approved follow-up messages into a shared operation.
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SMS ↗
Reach customers with concise service updates and campaign messages.
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Email ↗
Keep longer requests and their replies available to the responsible team.
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Live chat ↗
Give website visitors a route to your team while the enquiry is fresh.
Bring Instagram direct messages about customer service to the right team for follow-up.
Messenger
Keep Facebook Page enquiries about customer service with the assigned team and their next reply.
Clear responsibility at every level
Give the team room to work. Keep the right controls.
Custom roles and team data scopes let you organise who can view, update and manage the available modules. Assign supervisors, route conversations and keep sensitive administrative actions with the right role.
Internal notes and internal calls help teams coordinate before they reply. Ownership stays visible when a conversation or ticket changes hands.
A service standard you can follow
Look beyond “the team replied”.
Set response and resolution targets with SLA policies, follow ticket status and review the actual interaction. Call recordings and customer ratings add evidence to the numbers you see.
Business hours and routing rules organise where enquiries go. Service reports help you identify waiting requests and review follow-through with supervisors.
BO-214 · Branch activation enquiry
In progress
Branch service policy
First response target
30 minutes
Resolution target
8 hours
09:00
Request received
09:04
Assigned to Fatimah
09:11
First reply sent
Next action
Verify the documents required for activation.
A repeatable way to handle the routine
Build the handover into the process.
Use configured triggers, conditions and actions to assign enquiries, notify the responsible team and send approved responses. Your process becomes easier to repeat as demand grows.
Quick replies keep common answers consistent. Workflow logs let your team review how the configured rule handled the request.
New branch enquiries
Active workflow
WHEN
A new message arrives
↓
IF
Label = New branch
↓
THEN
Assign to Branch services
Send the approved receipt reply
Last run
10:12 · Assigned
Helpful answers, with a route to your team
Give repeated questions a well-prepared answer.
AI agents can use the knowledge and instructions you configure to handle supported enquiries. AI assistance helps your team prepare replies and summaries within the available experience.
Define the topics, approved information and handover rules. Requests that need specialist judgement have a clear path to a responsible person.
Knowledge-led assistance
Service information
What are your service hours?
Our service team is available from 9:00 to 18:00, Sunday to Thursday.
Source: approved service information
Needs a team member
New branch activation requirements → Branch services
Reach out with a purpose
Keep customers informed as your business grows.
Send approved WhatsApp campaigns, concise SMS updates or enabled voice campaigns. Organise the audience, content and timing, then review the available delivery and response reports.
Connect the reply to the team that will follow up, so an announcement can become a service conversation with clear ownership.
Branch service update
Scheduled
Audience
38 opted-in contacts
Send time
Tuesday · 10:00
Template
Approved
Audience
Selected contacts
Follow-up
Assigned inbox team
Context across your systems
Keep the reference close to the conversation.
Use supported integrations, APIs and webhooks to connect relevant account, contact or ticket data. Dynamic fields let your team record the business references they need to continue the service.
The connector, mapped fields and available events depend on the systems and agreed setup. Your source system keeps its own business records, while UCaaS brings useful context into communication.
Connected account reference
Your business system
External reference
EXT-321
Branch
New branch
Mapped account fields
Reference · branch · service category
Available to the assigned team
The reference is visible with the conversation context.
An organised view of the service cost
Follow the subscription and the usage behind it.
Review your users, subscription, enabled additions, calling balance and invoices in the available billing settings. Keep recurring service costs and usage charges clear as you expand.
Choose the users and services your business needs, then review the current pricing and activation requirements with the UCaaS team.
Subscription & usage
My business
Users
8
Billing cycle
Monthly
Available calling balance
320 SAR
Usage history is available for review.
Business number
Active
Calling usage
158 minutes
Invoices
Open invoice history
Keep in touch with the operation
Follow the work when your day takes you elsewhere.
The UCaaS mobile app gives authorised users access to supported conversations, tickets and follow-up tools. Teams can update the available records and internal notes without waiting to return to a desk.
Access follows the user’s role, enabled services and the available app version.
Away from the desk
The follow-up stays with the team.
Request → responsible person → next action
Service ticket
BO-214
Branch activation enquiry
Assigned to
Fatimah · Branch services
Status
In progress
Latest internal note
Activation documents received. Ready for review.
A service update is waiting for your team.
Built around the way your business communicates
A connected operation for your business in Saudi Arabia.
Serve Arabic- and English-speaking customers, connect enabled business communication channels and organise service responsibilities in the same operation.
Full local hosting within Saudi Arabia
Business numbers
Local · 9200 · 800
Number availability and activation follow the service requirements.
Start with what your business needs
Turn the operating flow into a practical setup.
Bring one real customer journey to the discussion. The UCaaS team can help you identify the channels, users and configuration needed for it.
1
Map the working day
Identify the enquiries, teams, channels and records that matter to your business.
2
Set up the responsibilities
Configure access, routing and service rules, and confirm the requirements for selected channels.
3
Review and improve
Start with a clear operating flow, then review calls, conversations and service performance with your team.
Questions from business owners
Plan the setup around your operation.
A few useful questions before you choose the users, channels and service flow.
Can I organise several teams or branches?
You can organise teams, user roles and the supported data scopes within your business tenant. Define how branch enquiries are labelled and assigned, then give supervisors the access they need.
Can we use our current business number?
The available option depends on the number, provider and service setup. The UCaaS team reviews connection or activation requirements with you before confirming the route.
How do I follow service quality?
Review the available call, conversation and ticket reports, set response and resolution policies, and use enabled recordings and customer feedback to discuss specific interactions with supervisors.
Can UCaaS connect to our business systems?
Supported connectors, APIs and webhooks can exchange relevant data. The systems, fields, events and direction of the connection are reviewed as part of the agreed integration setup.
What should I consider when choosing the subscription?
Start with the users, channels and business numbers you need. Review subscription charges, enabled additions, usage charges and activation requirements against the current pricing.
What should we bring to the first discussion?
Bring an example of a customer enquiry, how the team handles it, the channels you use and the systems it touches. That makes it easier to demonstrate a relevant UCaaS operating flow.
Make the next step practical
Show us how your business works.
Let’s connect one customer journey to the right channels, team responsibilities and service visibility in UCaaS.