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NEW FROM UCAAS · FOR BUSINESSES IN IRAQ
WhatsApp Business Calling. Now in Iraq, with your Iraqi business number.
Receive customer calls and make WhatsApp calls from your existing Iraqi business number. Add the channel in UCaaS, choose your number from your Meta Business Account, and bring messages and calls into one team workspace.
Iraq. You’re on the line.
NEW ON UCAAS
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WhatsApp Business Calling
UCaaS
+964
Your Iraqi business number
Messages and calls, together
Connected
↙
INCOMING WHATSAPP CALL
A
Ali Hassan
Your customer on WhatsApp
↙
Answer call
Open conversation
CLOSER TO YOUR CUSTOMER
When the answer needs a conversation, give it one.
A price question, service request or booking can need more than a series of messages. Give your team a way to explain, listen and agree on what happens next.
SALES
Explain.
“What is included in the offer?”
SERVICE
Understand.
“Let me tell you what happened.”
BOOKINGS
Confirm.
“This time works for me.”
CONNECTED FOLLOW-UP
The whole conversation belongs to your team.
Keep messages, calls and the next step connected, even when the responsible colleague changes.
ONE CUSTOMER STORY
The colleague changes. The context stays.
09:10
A message arrives
The customer asks about a quotation.
09:14
A call clarifies the request
The sales colleague confirms the details.
NEXT
Service follows through
The agreed next step is already there.
A SIMPLE CUSTOMER JOURNEY
Ask. Talk. Follow through.
Move from the first question to the next step without losing the conversation.
Listen. Clarify. Agree.
A natural conversation, with an organised follow-up.
01
A question
Start with what the customer needs.
02
Permission
Agree before calling.
03
A conversation
Make the details clear.
04
A next step
Keep the agreement in view.
MORE THAN A CALL
One team workspace for the whole follow-up.
Bring WhatsApp messages and calls together with customer records, conversation assignment, tickets and automation in your UCaaS workspace.
UCaaS
Customer follow-up board
From the enquiry to the next step
Team workspace
NEW
Quotation request
Sales · Ali
IN PROGRESS
Requirements confirmed
Service · Reem
NEXT STEP
Send the proposal
Assigned to the team
YOUR NUMBER, CONNECTED
Your existing number. Ready for your team.
Sign in to UCaaS, add WhatsApp Business and choose the number already in your Meta Business Account. Receive messages and calls, and call customers with their permission, from one workspace.
YOUR META BUSINESS ACCOUNT
The number your customers know.
+964
Your existing business number
Select in UCaaS
Messages + Calls
Together in your team’s workspace.
LET US SEE YOUR USE CASE
Show us how your team works today.
Tell us about your team and the enquiries you handle. See how your business number brings WhatsApp messages, calls and customer follow-up together in UCaaS.
AUTOMATION & AI
Every new conversation gets a clear route.
Route enquiries to the right team and support recurring questions with AI agents, while keeping a clear handoff to your employees.
A NEW ENQUIRY
“I need help with my order.”
01
Answer recurring questions
AI agents use your business knowledge.
02
Bring in the right colleague
A clear route when the team is needed.
REPORTS & CUSTOMER EXPERIENCE
See the work behind every conversation.
Review messages, conversations and call logs, follow service tickets and listen to customer feedback. Make the next operational decision with the context in view.
UCaaS
Service review
Behind the conversation
This week
FOLLOW-UP
Customer requests
New
In progress
Closed
EXPERIENCE
The customer’s voice
“The team understood what I needed.”
PRICING FOR IRAQ
One platform. Choose how you subscribe.
Start with your team's user subscriptions, then add the services and usage your business needs.
Monthly subscription
53
USD / user / month
Billed monthly. Flexibility for your growing team.
Subscribe monthlyPlatform subscription only. Calling, messaging usage, numbers and optional add-ons are charged separately.
Prices exclude applicable taxes.
YOUR QUESTIONS
Answers to your questions.
Do customers need to install UCaaS?
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The customer uses WhatsApp; your employees work through UCaaS.
Can we call without permission?
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Business-initiated WhatsApp calls require valid permission from the customer.
Will our current number work?
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Yes. When adding WhatsApp Business in UCaaS, select your existing business number from your Meta Business Account and use it for messages and calls.
What will it cost?
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The user subscription is $53 monthly or $453 annually. Calls, messages, numbers and optional add-ons are charged separately.