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WHATSAPP BUSINESS CALLING
The conversation is already open. Bring your voice into it.
Add WhatsApp Business in UCaaS, choose your existing business number from your Meta Business Account, and bring messages and calls into your team’s workspace.
S
Your customer
Sara Alharbi
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A voice. A clearer connection.
WhatsApp Business call
02:18
R
K
Your team in UCaaS
The context stays close.
TWO WAYS TO CONNECT
Meet the customer at the right moment.
Receive customer calls or start a call with their permission, directly from your team’s workspace.
01
INCOMING
Your customer starts the call.
Your team answers with context.
02
OUTGOING
Your team opens the conversation.
With the customer’s permission.
MOMENTS THAT BENEFIT FROM VOICE
Resolve the question that text leaves open.
Use a call when a conversation needs explanation, reassurance or a shared decision.
A DECISION
Explain the quotation.
Make the options easier to compare.
A SOLUTION
Listen to the detail.
Understand what the messages missed.
A CONFIRMATION
Agree on the next step.
End with a clear shared understanding.
A RESPECTFUL CALL FLOW
Permission is part of the experience.
Make the reason for the call clear. Let the customer decide, and proceed only while valid calling permission is available.
VOICE WITH CUSTOMER CONTEXT
Keep the conversation connected to the work.
Help the employee understand the enquiry before speaking and record the outcome afterwards. Continue follow-up through the customer record, conversation or a service ticket according to your workflow.
UCaaS
Call journal
Quotation follow-up
Completed
CALL
WhatsApp · 02:18
OWNER
Sales team
NEXT STEP
Send the agreed quotation
TEAM NOTE
Requirements clarified. The customer is ready for the updated offer.
COUNTRIES & META POLICIES
Calling availability by country.
Calling follows Meta’s supported countries and local regulations. Iraq and Brazil are not in Meta’s published outbound exclusions. WhatsApp calling is not currently offered by UCaaS for Saudi business numbers.
COUNTRY AVAILABILITY
+964
Iraq
+55
Brazil
One official reference, kept current by Meta.
Country policies and local regulations apply.
START IN UCAAS
Add the channel. Choose your number. Start the conversation.
Sign in to UCaaS, add a WhatsApp Business channel and select the business number in your Meta Business Account. Your team can then handle messages and incoming and outgoing calls from the same workspace.
UCaaS
Connect business calling
1 · Add WhatsApp
2 · Choose your number
META BUSINESS ACCOUNT
Your business account
BUSINESS NUMBER
Your existing number
Selected
Messages and calls, connected to the team.
YOUR QUESTIONS
Answers to your questions.
Is a WhatsApp call a normal telephone call?
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It is a voice call through WhatsApp. Telephone calls use a separate channel; the same business number can serve both where supported by the country’s policies and regulations.
Can we call any customer whenever we want?
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No. Business-initiated calls require valid customer permission and must follow Meta’s applicable rules.
How do we start using messages and calls?
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Add WhatsApp Business in UCaaS and select your existing number from your Meta Business Account. Messages and calls are then handled through the channel in supported countries, with customer permission for business-initiated calls.